Shipping Policy

 

At Wishika, we want your shopping experience to be simple, transparent, and stress-free. We carefully work with trusted fulfillment and shipping partners to deliver your orders safely and efficiently.

Please review the shipping information below before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information, where available.

Please note that orders are not processed or shipped on weekends or public holidays.

2. Estimated Delivery Times

Delivery times may vary depending on your location, product availability, shipping carrier, customs procedures, and other factors.

Typical estimated delivery times could be anywhere between 3-7 business days.

These are estimated delivery windows, not guaranteed delivery dates.

During peak shopping periods, holidays, sales events, customs delays, or unexpected transportation disruptions, delivery may take longer than the estimated timeframe.

3. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

From time to time, Wishika may offer promotional free shipping on selected products, orders, or destinations. Any applicable offer will be displayed on our website.

4. Order Tracking

When tracking information is available, it will be provided to you by email after your order has been shipped.

Please allow 2–5 business days for tracking information to become active after receiving your shipping confirmation.

Tracking updates may occasionally take additional time to appear while your package moves between shipping facilities.

5. Customs, Duties & Taxes

For international orders, your package may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless explicitly stated otherwise at checkout, Wishika does not cover customs duties, import taxes, or other charges imposed by your local authorities.

Any such charges are the responsibility of the customer.

Customs processing may also cause additional delivery delays that are outside our control.

6. Incorrect or Incomplete Shipping Information

Please make sure your shipping address and contact information are accurate before completing your purchase.

Wishika is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping information immediately after placing an order, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that changes can be made once an order has entered processing or shipping.

7. Lost, Stolen, or Damaged Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and transportation procedures.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, or the local delivery carrier.

If your package arrives damaged, please contact us promptly and provide photographs of the package and the damaged item so that we can review the situation and determine the appropriate solution.

8. Delayed Orders

While we work with shipping partners to provide reliable delivery, certain delays may occur due to circumstances beyond our control, including:

• Severe weather

• Customs inspections

• Public holidays

• Transportation disruptions

• Carrier delays

• Incorrect address information

• High-volume shopping periods

• Other unforeseen circumstances

If your order has significantly exceeded the estimated delivery window, please contact us so we can help investigate its status.

9. Multiple Items in One Order

If you purchase multiple products, your items may occasionally arrive in separate packages.

This can happen when products are fulfilled from different warehouses or shipping locations. You may therefore receive separate tracking numbers and packages for the same order.

You will not necessarily receive all items in your order at the same time.

10. Shipping Restrictions

Some products may have shipping restrictions based on destination, carrier regulations, or local laws.

If an item cannot be shipped to your location, this may be indicated during checkout or we may contact you regarding the order.

11. Contact Us

If you have questions about your order or shipping, please contact the Wishika support team through our Contact Us page.

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.

Thank You for Shopping with Wishika

We truly appreciate your trust and support. Our goal is to make every Wishika order a smooth and enjoyable experience from checkout to delivery.